According to the National Quality Institute, the following Quality Principles are used by successful organizations:

• Cooperation, teamwork and partnering;
• Leadership through involvement and by example;
• Primary focus on clients and stakeholders;
• Respect for the individual and encouragement for people to develop their full potential;
• Contribution of each and every individual;
• Process oriented and prevention-based strategy;
• Continuous improvements of methods and outcomes;
• Factual approach to decision making;

• Obligations to stakeholders, including concern for responsibility to society.

National Quality Institute www.nqi.ca

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The Public Sector Quality Fair
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Toronto, ON   M8V 3Y3